Patient Access Representative - RELIEF, Night (11P-7:30A) - Washington Twnship ED
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients in outpatient and emergency department settings. The role accurately identifies patients, gathers and records demographic and insurance information, verifies coverage and patient liability, confirms referrals and authorizations, and collects payments due at the time of service. It also supports outpatient visits by retrieving or entering orders and confirming medical necessity when appropriate, and identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation. This role works every other Thursday and Friday from 11:00 p.m. to 7:30 a.m. and rotates among Patient Access service areas, including Outpatient Registration and the Emergency Department. The representative follows departmental and institutional protocols, meets regulatory and compliance requirements, and works toward individual and team performance metrics.
Requirements
- High school diploma or GED.
- For Emergency Department work, at least 3 years of customer service experience in a hospital, physician practice, or other related healthcare environment.
- Current Jefferson Seamless Access Representatives with at least 1 year of experience may be considered as meeting the experience requirement.
- Proficiency with computers and Microsoft Office.
- Strong verbal and written communication and customer service skills.
- Meticulous attention to detail.
Nice To Haves
- Associate degree in healthcare or business administration.
- Prior Emergency Department registration experience.
- Familiarity with healthcare EHR applications such as EPIC or Cerner.
- Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson's values.
- Identify patients with existing medical record numbers and determine when new patients need a medical record number assigned.
- Request and scan photo identification and insurance cards.
- Gather and accurately record patient demographic and insurance information.
- Enter or retrieve orders and confirm medical necessity for outpatient visits when appropriate.
- Interview Medicare patients to complete the Medicare Secondary Payer questionnaire accurately.
- Use RTE, Phreesia, or payer websites to verify insurance coverage, benefits, and out-of-pocket liability.
- Ensure required referrals and authorizations are on file.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Gather workers' compensation or auto insurance information from accident patients.
- Communicate and collect patient out-of-pocket liability and copayments at the time of service.
- Answer phones for outpatient visits.
- Adhere to departmental and institutional protocols and meet regulatory and compliance requirements.
- Achieve individual and team performance metrics.
- Rotate among Patient Access points of service, including Outpatient Registration and the Emergency Department.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
