Patient Access Representative - RELIEF, Night (11P-7:30A) - Washington Twnship ED

Thomas Jefferson University • Gloucester County, NJ

1d • Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families while registering patients in outpatient and Emergency Department settings. The role gathers and records accurate demographic and insurance information, identifies existing or new Jefferson medical records, and verifies insurance coverage, benefits, referrals, and authorizations. It also involves confirming medical necessity and entering orders for outpatient visits when appropriate, answering phones, and collecting patient out-of-pocket liability. The representative follows departmental and institutional protocols, meets regulatory and compliance requirements, and works toward individual and team performance metrics. Assignments rotate among Patient Access service areas, including Outpatient Registration and the Emergency Department.

This relief position works 11:00 p.m.–7:30 a.m. every other Thursday and Friday at the Washington Township Emergency Department. It is based at 435 Hurffville-Cross Keys Road, Turnersville, New Jersey, with Kennedy University Hospitals, Inc.

Requirements

• High school diploma or GED.
• At least 3 years of experience in a hospital, physician practice, or other related healthcare environment involving customer service for Emergency Department work. Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered to meet the experience requirement.
• Proficiency with computers and Microsoft Office.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.
• Ability to accurately register patients and verify demographic and insurance information.

Nice To Haves

• Associate degree in healthcare or business administration.
• Prior Emergency Department registration experience.
• Familiarity with healthcare EHR applications such as EPIC or Cerner.
• Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.

Responsibilities

• Provide a positive patient experience to patients and families during registration.
• Identify patients with an existing Jefferson medical record number and identify new patients who need a medical record number assigned.
• Request photo identification and insurance cards and scan copies.
• Gather and accurately record complete demographic and insurance information.
• Enter orders and confirm medical necessity for outpatient visits when appropriate.
• Interview Medicare patients to accurately complete the Medicare Secondary Payer questionnaire.
• Use Real Time Eligibility (RTE), Phreesia, or payer websites to verify insurance coverage, benefits, and out-of-pocket liability.
• Ensure required referrals and authorizations are on file.
• Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
• Gather workers’ compensation or auto insurance information from accident patients.
• Communicate and collect patient out-of-pocket liability and copayments at the time of service.
• Answer phones for outpatient visits.
• Rotate assignments among Patient Access service areas, including Outpatient Registration and the Emergency Department.
• Complete activities in accordance with departmental and institutional protocols and regulatory and compliance requirements.
• Achieve individual and team performance metrics.
• Interact with coworkers, visitors, and other staff consistent with Jefferson’s values.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED