Patient Access Representative - RELIEF, Nights (11P-7:30A) - Cherry Hill ED
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients in the Emergency Department and other Patient Access service areas. The role accurately identifies patients, gathers demographic and insurance information, verifies coverage and benefits, and collects patient out-of-pocket liabilities. It also supports outpatient visits by retrieving and entering orders, confirming medical necessity, and ensuring required referrals and authorizations are on file. The schedule is 11:00 p.m. to 7:30 a.m. every other Friday and Saturday.
Requirements
- High school diploma or GED.
- For Emergency Department roles, at least 3 years of customer service experience in a hospital, physician practice, or other related healthcare environment. Current Jefferson Seamless Access Representatives with at least 1 year of experience may be considered to meet this requirement.
- Proficiency with computers and Microsoft Office.
- Familiarity with healthcare EHR applications such as EPIC or Cerner.
- Strong verbal and written communication and customer service skills.
- Meticulous attention to detail.
Nice To Haves
- Associate degree in healthcare or business administration.
- Prior Emergency Department registration experience.
- Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.
Responsibilities
- Interact with coworkers, visitors, patients, and other staff in a manner consistent with Jefferson’s values.
- Identify patients with existing Jefferson medical record numbers and gather information needed to assign medical record numbers to new patients.
- Request photo identification and insurance cards and scan copies.
- Record complete and accurate demographic and insurance information.
- Enter orders and confirm medical necessity for outpatient visits when appropriate.
- Interview Medicare patients to accurately complete the Medicare Secondary Payer questionnaire.
- Use RTE (Real Time Eligibility), Phreesia, or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liability.
- Ensure required referrals and authorizations are on file.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Gather workers’ compensation or auto insurance information from accident patients.
- Communicate and collect patient out-of-pocket liability at the time of service.
- Answer phones for outpatient visits.
- Follow departmental and institutional protocols and meet regulatory and compliance requirements.
- Achieve individual and team performance metrics.
- Rotate among Patient Access points of service, including Outpatient Registration and the Emergency Department.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
