Patient Access Representative - RELIEF, Evening (3P-11:30P) - Cherry Hill ED

Thomas Jefferson University•Cherry Hill, NJ

1d•Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families while registering patients in the Emergency Department and outpatient settings. The role gathers and records accurate demographic and insurance information, identifies existing or new Jefferson medical records, and requests and scans photo IDs and insurance cards. The representative verifies insurance coverage and benefits, confirms referrals and authorizations, and communicates and collects patient out-of-pocket costs at the time of service. The position also retrieves orders, enters orders and confirms medical necessity for outpatient visits when appropriate, and completes Medicare Secondary Payer questionnaires for Medicare patients. The representative identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation and gathers workers’ compensation or auto insurance information from accident patients. The role rotates among Patient Access points of service, including outpatient registration and the Emergency Department, and follows departmental and institutional protocols and regulatory requirements. This is a relief position scheduled 3:00 p.m.–11:30 p.m., every other weekend only.

Requirements

High school diploma or GED.
At least 3 years of customer service experience in a hospital, physician practice, or other related healthcare environment for the Emergency Department role.
Proficiency with computers and Microsoft Office.
Strong verbal and written communication and customer service skills.
Meticulous attention to detail.

Nice To Haves

Associate degree in healthcare or business administration preferred.
Prior Emergency Department registration experience preferred.
Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.
Familiarity with healthcare EHR applications such as EPIC or Cerner.
Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting the experience requirement.

Responsibilities

Provide a positive patient and family experience during registration.
Accurately search for and select patients and identify whether they have an existing Jefferson medical record number or need a new one assigned.
Request and scan photo identification and insurance cards.
Gather and record complete, accurate demographic and insurance information.
Identify uninsured patients for Medical Assistance or Charity Care evaluation.
Retrieve and enter orders and confirm medical necessity for outpatient visits, when appropriate.
Complete Medicare Secondary Payer questionnaires for Medicare patients.
Use real-time eligibility tools, Phreesia, or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liability.
Confirm that required referrals and authorizations are on file.
Gather workers’ compensation or auto insurance information from accident patients.
Communicate and collect patient out-of-pocket liability and copayments at the time of service.
Answer phones for outpatient visits.
Rotate among Patient Access service areas, including outpatient registration and the Emergency Department.
Follow departmental and institutional protocols and meet regulatory and compliance requirements.
Achieve individual and team performance metrics.
Interact with coworkers, visitors, and staff in a manner consistent with Jefferson’s values.

Benefits

Medical and prescription insurance
Supplemental insurance
Dental insurance
Vision insurance
Life and AD&D insurance
Short- and long-term disability
Flexible spending accounts
Retirement plans
Tuition assistance
Voluntary benefits with access to group insurance rates and discounts
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
Medical and prescription insurance access for all colleagues, including those working less than part-time