Patient Access Representative - RELIEF, Nights (11P-7:30A) - Cherry Hill ED
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients in the Emergency Department and outpatient settings. The role gathers accurate demographic, insurance, and accident-related information; identifies existing or new patient records; verifies coverage and benefits; and collects patient out-of-pocket liability. It also supports outpatient visits by retrieving and entering orders, confirming medical necessity, and ensuring referrals and authorizations are on file when required. The representative answers phones, follows departmental and institutional protocols, meets regulatory and compliance requirements, and works toward individual and team performance metrics. Assignments rotate among Patient Access service areas, including Outpatient Registration and the Emergency Department. The schedule is 11:00 p.m.–7:30 a.m., with Week 1 shifts on Tuesday and Saturday and Week 2 shifts on Sunday and Thursday. The position is based at the Cherry Hill Emergency Department.
Requirements
- High school diploma or GED.
- At least 3 years of customer service experience in a hospital, physician practice, or other related healthcare environment for Emergency Department roles. Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered to meet this requirement.
- Proficiency with computers and Microsoft Office.
- Familiarity with healthcare EHR applications such as EPIC or Cerner.
- Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.
- Strong verbal and written communication and customer service skills.
- Meticulous attention to detail.
Nice To Haves
- Associate degree in healthcare or business administration preferred.
- Prior Emergency Department registration experience preferred.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
- Gather accurate demographic information to identify patients with an existing Jefferson medical record number or determine when a new record number is needed.
- Request photo identification and insurance cards and scan copies.
- Record complete and accurate demographic and insurance information.
- Retrieve and enter orders and confirm medical necessity for outpatient visits, when appropriate.
- Interview Medicare patients to complete the Medicare Secondary Payer questionnaire accurately.
- Use RTE (Real Time Eligibility), Phreesia, or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liability.
- Ensure required referrals and authorizations are on file.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Gather workers’ compensation or auto insurance information from accident patients.
- Communicate and collect patient out-of-pocket liability at the time of service.
- Answer phones for outpatient visits.
- Complete work in accordance with departmental and institutional protocols and regulatory and compliance requirements.
- Achieve individual and team performance metrics.
- Rotate among Patient Access service areas, including Outpatient Registration and the Emergency Department.
Benefits
- Medical and prescription insurance
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits, including access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical and prescription insurance access for all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
