Patient Access Representative - RELIEF, Nights (11P-7:30A) - Cherry Hill ED

Thomas Jefferson University • Cherry Hill, NJ

1d • Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families by registering patients accurately and delivering strong communication and customer service. The role works in outpatient registration and the Emergency Department, rotating among Patient Access service areas. The schedule is every other Friday and Saturday, 11:00 p.m.–7:30 a.m., and the position is classified as relief.

Responsibilities include identifying existing or new Jefferson patient records; collecting and recording complete demographic and insurance information; requesting and scanning photo IDs and insurance cards; verifying coverage and benefits; confirming referrals, authorizations, and medical necessity; entering outpatient orders when appropriate; and collecting patient out-of-pocket costs. The representative also interviews Medicare patients to complete the Medicare Secondary Payer questionnaire, identifies uninsured patients for Medical Assistance or Charity Care evaluation, and gathers workers’ compensation or auto insurance information from accident patients. The role answers phones and completes its work in accordance with departmental protocols, regulatory requirements, and performance metrics.

Requirements

• High school diploma or GED.
• For Emergency Department roles, at least 3 years of customer service experience in a hospital, physician practice, or other related healthcare environment. Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered to meet this requirement.
• Proficient computer and Microsoft Office skills and familiarity with healthcare EHR applications such as EPIC or Cerner.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.

Nice To Haves

• Associate degree in healthcare or business administration.
• Prior registration experience in an Emergency Department.
• Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.

Responsibilities

• Provide a positive patient experience to patients and families.
• Search for and select the correct patient record, identifying existing Jefferson patients and new patients who need a medical record number assigned.
• Request photo identification and insurance cards, scan copies, and record complete and accurate demographic and insurance information.
• Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
• Retrieve and enter orders and confirm medical necessity for outpatient visits when appropriate.
• Answer phones for outpatient visits.
• Gather workers’ compensation or auto insurance information from accident patients.
• Interview Medicare patients and accurately complete the Medicare Secondary Payer questionnaire.
• Use real-time eligibility tools, Phreesia, or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liability.
• Confirm referrals and authorizations are on file when required.
• Communicate and collect patient out-of-pocket liability and copays at the time of service.
• Rotate among Patient Access points of service, including outpatient registration and the Emergency Department.
• Adhere to departmental and institutional protocols and regulatory and compliance requirements.
• Meet individual and team performance metrics.
• Interact with coworkers, visitors, and other staff consistently with Jefferson’s values.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
• Access to medical insurance, including prescription coverage, for all colleagues, including those working less than part-time

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED