Patient Access Representative - RELIEF, Evening (3P-11:30P) - Cherry Hill ED
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients in the Emergency Department and outpatient settings. The role gathers accurate demographic, insurance, and accident-related information; identifies the correct patient record or obtains a new medical record number; and collects patient out-of-pocket costs. The representative verifies insurance coverage and benefits, confirms referrals and authorizations, and identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation. The position works the 3:00 p.m. to 11:30 p.m. shift and every other weekend.
Requirements
- High school diploma or GED.
- For Emergency Department work, at least 3 years of customer-service experience in a hospital, physician practice, or other related healthcare environment. Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting this experience requirement.
- Proficiency with computers and Microsoft Office.
- Strong verbal and written communication and customer-service skills.
- Meticulous attention to detail.
Nice To Haves
- Associate degree in healthcare or business administration.
- Prior Emergency Department registration experience.
- Familiarity with healthcare EHR applications such as EPIC or Cerner.
- Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.
Responsibilities
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
- Gather accurate demographic information and identify existing Jefferson medical record numbers or request new medical record numbers for new patients.
- Request and scan photo identification and insurance cards.
- Record complete and accurate demographic and insurance information.
- Enter orders and confirm medical necessity for outpatient visits when appropriate.
- Interview Medicare patients to accurately complete the Medicare Secondary Payer questionnaire.
- Use RTE (Real Time Eligibility), Phreesia, or payer websites to verify coverage and benefits, including patient out-of-pocket liability.
- Ensure required referrals and authorizations are on file.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Gather worker’s compensation or auto insurance information from accident patients.
- Communicate and collect patient out-of-pocket liability and copayments at the time of service.
- Answer phones for outpatient visits.
- Complete activities in accordance with departmental and institutional protocols and regulatory and compliance requirements.
- Meet individual and team performance metrics.
- Rotate assignments among Patient Access points of service, including Outpatient Registration and the Emergency Department.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability coverage
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits with access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance access for colleagues working less than part-time, including per diem colleagues, adjunct faculty, and Jeff Temps
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
