Patient Access Representative - FT, Evening (3P-11:30P) - Cherry Hill ED

Jefferson Health Plans•Cherry Hill, AR

3d•$17 - $22•Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families while registering patients and supporting outpatient and Emergency Department access. The role gathers accurate demographic, insurance, and accident-related coverage information; identifies existing or new Jefferson medical records; verifies coverage and benefits; and collects patient out-of-pocket liability. It also supports order entry, medical-necessity checks, referrals, authorizations, and related patient-access activities in accordance with departmental and institutional protocols and regulatory requirements. Representatives rotate among Patient Access points of service, including Outpatient Registration and the Emergency Department. This is a full-time evening position working 3:00 p.m. to 11:30 p.m. The schedule alternates: Week 1 is Monday, Tuesday, Wednesday, Friday, and Saturday; Week 2 is Sunday, Monday, Wednesday, Thursday, and Friday. Every other holiday is required.

Requirements

High school diploma or GED.
For Emergency Department positions, at least 3 years of customer-service experience in a hospital, physician practice, or other related healthcare environment.
Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting the experience requirement.
Proficiency with computers and Microsoft Office.
Strong verbal and written communication and customer-service skills.
Meticulous attention to detail.

Nice To Haves

Associate degree in healthcare or business administration.
Prior Emergency Department registration experience.
Familiarity with healthcare EHR applications such as EPIC or Cerner.
Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.

Responsibilities

Provide a positive patient and family experience while registering patients.
Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson's values.
Accurately identify patients with existing Jefferson medical record numbers and identify new patients who need a medical record number assigned.
Request and scan photo identification and insurance cards.
Gather and record complete, accurate demographic and insurance information.
Enter orders and confirm medical necessity for outpatient visits when appropriate.
Interview Medicare patients and accurately complete the Medicare Secondary Payer questionnaire.
Use RTE (Real Time Eligibility), Phreesia, or payer websites to verify insurance coverage, benefits, and patient out-of-pocket liability.
Ensure required referrals and authorizations are on file.
Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
Gather workers' compensation or auto insurance information from accident patients.
Communicate and collect patient out-of-pocket liability and copayments at the time of service.
Answer phones for outpatient visits.
Complete activities in accordance with departmental and institutional protocols and regulatory and compliance requirements.
Meet individual and team performance metrics.
Rotate among Patient Access points of service, including Outpatient Registration and the Emergency Department.

Benefits

Medical insurance, including prescription coverage.
Supplemental insurance.
Dental insurance.
Vision insurance.
Life and AD&D insurance.
Short- and long-term disability coverage.
Flexible spending accounts.
Retirement plans.
Tuition assistance.
Voluntary benefits, including access to group insurance rates and discounts.
Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service.
Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time.