Registration Representative 3p-11:30p 40hrs

UMass Memorial Health•Worcester, MA

3d•$20 - $27•Onsite

About The Position

Under the general direction of the Registration Services Supervisor, Manager, and/or Director, the Registration Representative performs complex duties related to patient registration. The role obtains and enters patient demographic, insurance, and other information; verifies coverage and required authorizations; coordinates and schedules services; collects patient payments; and completes admissions, bed-control, transfer, and discharge tasks. The position also provides procedural preparation information, directs patients to financial counseling when appropriate, handles related clerical and records duties, receives and secures patient valuables, and maintains patient access and revenue cycle work queues. This is a cross-trained, in-person role that includes on-unit consent capture in a hospital outpatient and Emergency Department environment. The scheduled shift is 3:00 p.m.–11:30 p.m., 40 hours per week, with every other weekend and every other holiday rotation. Holiday and weekend work, as well as after-hours coverage, may be required. The work is considered moderate. The role follows departmental policies and objectives, attends required meetings and training, applies Lean Methodology and Quality Improvement in daily operations, follows health and safety requirements including PPE policies, and contributes to a respectful and professional environment.

Requirements

High school diploma.
Proficient data-entry skills with attention to detail.
Computer skills, including use of Windows and the ability to navigate.
Verbal and written customer-service skills with a variety of internal and external customers.
Ability to work in a high-volume, team-oriented environment.
English speaking, reading, and writing skills.
Ability to work the stated schedule, including every other weekend and every other holiday rotation; holiday, weekend, and after-hours coverage may be required.

Nice To Haves

Associate degree or certificate in a healthcare-related field.
One to two years of data-entry and/or customer-service experience.
Experience in hospital admissions, insurance, billing, scheduling, or telephone customer service.
Previous insurance verification experience.
Bilingual speaking, reading, and writing skills.
Demonstrated knowledge of medical terminology.
An equivalent combination of education and experience that provides proficiency in the stated responsibilities may be substituted for the education and experience requirements, unless certification is required.

Responsibilities

Accurately obtain and enter patient demographic, insurance, and related information into computer-based patient registration and scheduling systems.
Collect required patient and witness signatures on paperwork, including HIPAA and Consent to Treat forms.
Obtain and verify insurance coverage; follow insurer guidelines for pre-authorization, pre-certification, and physician referrals; and follow up to correct discrepancies.
Obtain and verify workers’ compensation and automobile coverage when required.
Schedule and/or arrive Radiology, Lab, and basic ancillary service appointments.
Complete Emergency Department and Labor & Delivery demographic and insurance collection.
Coordinate the provision of multiple services to patients.
Collect patient liabilities, including deductibles, copays, coinsurances, self-pay payments, cosmetic procedure payments, and balances, as appropriate, before or on the date of service.
Perform Surgical Day admissions.
Perform bed control, transfers, discharges, and admissions tasks.
Provide patients with standard information about personal preparation for scheduled procedures and services.
Assess patients’ financial needs and direct them to financial counseling or the appropriate person or area.
Perform related clerical duties, including retrieving records, faxing, collating, typing, transcribing, taking and relaying messages, transcribing paper orders when applicable, and mailing packets.
Maintain accurate and timely records, logs, files, and related information.
Complete online death certificate registry entries.
Receive and secure patient valuables.
Monitor and maintain Patient Access and Revenue Cycle work queues to support accurate and timely billing.
Comply with departmental policies, procedures, objectives, health and safety requirements, and applicable PPE policies.
Attend required meetings, conferences, seminars, and ongoing training.
Demonstrate Lean Methodology and Quality Improvement in daily operations.
Contribute to a professional, respectful, tolerant, civil, and accepting environment for employees, patients, and visitors.
Perform other similar and related duties as required or directed.