Patient Access Representative - RELIEF, Nights (11P-7:30A) - Cherry Hill ED

Thomas Jefferson University • Cherry Hill, NJ

2d • Onsite

About The Position

The Patient Access Representative provides a positive experience for patients and families while registering patients in the Cherry Hill Emergency Department and other Patient Access service areas. The role gathers accurate demographic and insurance information, verifies coverage and benefits, checks referrals and authorizations, and collects patient out-of-pocket liability. It also supports outpatient visits by retrieving orders, entering orders when appropriate, and confirming medical necessity. The position works a relief night schedule: 11:00 p.m.–7:30 a.m., with Tuesday and Saturday shifts in week one and Sunday and Thursday shifts in week two.

Requirements

• High school diploma or GED.
• At least 3 years of customer service experience in a hospital, physician practice, or other related healthcare environment for the Emergency Department role.
• Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting the experience requirement.
• Proficiency with computers and Microsoft Office.
• Strong verbal and written communication and customer service skills.
• Meticulous attention to detail.

Nice To Haves

• Associate degree in healthcare or business administration preferred.
• Prior Emergency Department registration experience preferred.
• Familiarity with healthcare EHR applications such as EPIC or Cerner.
• Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.

Responsibilities

• Interact with co-workers, visitors, patients, and other staff in a manner consistent with Jefferson’s values.
• Identify patients with existing Jefferson medical record numbers and determine when new patients need a medical record number assigned.
• Request and scan photo identification and insurance cards.
• Record complete and accurate patient demographic and insurance information.
• Retrieve and enter orders and confirm medical necessity for outpatient visits, when appropriate.
• Interview Medicare patients and complete the Medicare Secondary Payer questionnaire.
• Use Real Time Eligibility (RTE), Phreesia, or payer websites to verify insurance coverage and benefits, including out-of-pocket liability.
• Ensure required referrals and authorizations are on file.
• Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
• Gather workers’ compensation or auto insurance information from accident patients.
• Communicate and collect patient out-of-pocket liability and copayments at the time of service.
• Answer phones for outpatient visits.
• Rotate assignments among Patient Access service areas, including Outpatient Registration and the Emergency Department.
• Complete activities in accordance with departmental and institutional protocols and regulatory and compliance requirements.
• Meet individual and team performance metrics.

Benefits

• Medical insurance, including prescription coverage
• Supplemental insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Short- and long-term disability
• Flexible spending accounts
• Retirement plans
• Tuition assistance
• Voluntary benefits, including access to group insurance rates and discounts
• Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED