Patient Access Representative - RELIEF, Evening (3P-11:30P) - Washington Twnship ED
About The Position
The Patient Access Representative provides a positive experience for patients and families while registering patients in the Emergency Department and outpatient settings. The role requires clear communication, strong customer service, accurate patient identification, and collection of complete demographic and insurance information. The representative identifies uninsured patients for referral to Medical Assistance or Charity Care evaluation; retrieves orders and confirms medical necessity for outpatient visits when appropriate; and answers phones. Duties also include collecting worker’s compensation or auto insurance information from accident patients, verifying coverage and benefits, confirming referrals and authorizations, and communicating and collecting patient out-of-pocket liability and copays. The representative works in accordance with Jefferson’s values, departmental and institutional protocols, and applicable regulatory and compliance requirements. The position rotates among Patient Access points of service, including Outpatient Registration and the Emergency Department, and is expected to meet individual and team performance metrics. The schedule is 3:00 p.m.–11:30 p.m., every other weekend only.
Requirements
- High school diploma or GED.
- For Emergency Department work, at least 3 years of customer service experience in a hospital, physician practice, or other related healthcare environment. Current Jefferson Seamless Access Representatives with at least 1 year of experience will be considered as meeting this requirement.
- Strong verbal and written communication and customer service skills.
- Meticulous attention to detail.
- Proficiency with computers and Microsoft Office, and familiarity with healthcare EHR applications.
Nice To Haves
- Associate degree in healthcare or business administration.
- Prior Emergency Department registration experience.
- Knowledge of medical terminology and/or third-party insurance coverage, including managed care plans.
Responsibilities
- Provide a positive patient and family experience while registering patients.
- Search for and select the correct patient, and identify whether the patient has an existing Jefferson medical record number or needs one assigned.
- Request photo identification and insurance cards, and scan copies.
- Gather and record complete, accurate demographic and insurance information.
- Identify uninsured patients for referral to Medical Assistance or Charity Care evaluation.
- Retrieve orders and enter orders and confirm medical necessity for outpatient visits when appropriate.
- Answer phones for outpatient visits.
- Interview Medicare patients and accurately complete the Medicare Secondary Payer questionnaire.
- Use RTE (Real Time Eligibility), Phreesia, or payer websites to verify insurance coverage and benefits, including out-of-pocket liability.
- Confirm required referrals and authorizations are on file.
- Gather worker’s compensation or auto insurance information from accident patients.
- Communicate and collect patient out-of-pocket liability and copays at the time of service.
- Rotate assignments among Patient Access service areas, including Outpatient Registration and the Emergency Department.
- Follow departmental and institutional protocols and meet regulatory and compliance requirements.
- Achieve individual and team performance metrics.
- Interact with co-workers, visitors, and other staff in a manner consistent with Jefferson’s values.
Benefits
- Medical insurance, including prescription coverage
- Supplemental insurance
- Dental insurance
- Vision insurance
- Life and AD&D insurance
- Short- and long-term disability
- Flexible spending accounts
- Retirement plans
- Tuition assistance
- Voluntary benefits offering access to group insurance rates and discounts
- Tuition discounts at Thomas Jefferson University after one year of full-time service or two years of part-time service
- Medical insurance, including prescription coverage, is available to all colleagues, including those working less than part-time
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
