Patient Services Representative

Open Door Family Medical Center•Village of Port Chester, NY

15d•$20 - $21•Onsite

About The Position

Open Door Care Network is seeking a Patient Services Representative for its Port Chester, New York location. The role provides secretarial and office management assistance to the clinic director and other office staff and works under general supervision. The position involves frequent contact with patients, employees, and outside agencies, and exposure to conditions common to a health center environment, including communicable diseases. The role requires adherence to Infection Control Standard Precautions and a combination of sitting, standing, and walking.

Requirements

At least three years of administrative experience, including one year in a health care or nonprofit organization.
High school diploma or equivalency.
Bilingual in English and Spanish.
Proficiency with Microsoft Office programs, including Word, PowerPoint, and Excel.
Excellent written and verbal communication skills with a culturally diverse population and superior customer service skills.
Compassionate, articulate, and patient demeanor.
Flexible, responsible, and highly organized, with attention to detail.
Strong problem-solving, relationship-building, and advocacy skills.
Ability to work independently.

Responsibilities

Provide secretarial and office support for the clinic and its managers.
Conduct insurance verifications and enter information into the electronic health records system.
Open and schedule all new clients in the EHR system.
Collect co-payments from clinicians and record them in the EHR system.
Maintain strict confidentiality.
Schedule and manage the psychiatrist's and nurse practitioner's schedules.
Answer incoming calls and route them to the appropriate department.
Contact clients about upcoming scheduled appointments.
Manage clinic inventory of supplies and necessary paperwork.
Maintain a clean and safe office environment.
Perform other duties as assigned.