Patient Services Representative

Neighborhood Health Clinics Inc•Fort Wayne, IN

7d•$16 - $20

About The Position

As a Dental Patient Services Representative, provide professional customer service by greeting, registering, and checking out patients in a prompt, pleasant, and helpful manner. Maintain patient confidentiality and comply with HIPAA policies and procedures. The position works in a normal dental office environment and involves frequent contact with patients, staff, and dentist offices. Interaction is constant and interruptive and may involve sick, angry, or upset people. Work may include irregular hours, including evenings and weekends, and may require working at various locations as needed. Availability to work until 7 p.m. one or two nights per week is required. The schedule is 40 hours per week. The role has no supervisory responsibilities.

Requirements

High school diploma or GED.
Training in medical and/or dental office and billing procedures.
At least one year of experience in billing or a dental or medical office.
Accurately type at least 40 words per minute.
Proficiency with dental practice management software and basic math for simple calculations.
Demonstrate working knowledge of dental office procedures, dental records, appointment scheduling, coding, third-party payer systems, and current NHC policies and procedures.
Ability to identify and resolve problems, gather and analyze information, and pay close attention to accuracy and detail.
Ability to maintain confidentiality and communicate effectively with people of varying cultures, socioeconomic backgrounds, languages, and educational levels.
Ability to provide good customer service, maintain supportive coworker relationships, communicate clearly orally and in writing, and present information to groups.
Ability to prioritize and plan work, use time efficiently, adapt to change and competing demands, follow instructions, respond to management direction, and solicit feedback.
Ability to observe safety and security procedures and use equipment and materials properly.
Physical ability to sit for prolonged periods, walk or stand occasionally, operate office and electronic equipment with sufficient coordination and dexterity, lift and carry items weighing up to 10 pounds, and work under stressful conditions.
Corrected vision and hearing within the normal range to record, prepare, and communicate reports.
Availability to work until 7 p.m. one or two nights per week.

Nice To Haves

Associate degree in Medical Assisting or certification as a dental office specialist.
Word-processing and computer experience.
Knowledge of dental terminology and coding.
Experience with medical or dental office software.

Responsibilities

Greet patients promptly and courteously and provide necessary instructions or directions.
Obtain and enter new patient demographic information and update existing information in the EHR.
Research, enter, and update information required for billing, including verifying self-pay income, insurance and Medicaid coverage, and eligibility for programs affecting billing.
Collect co-pays, balances, and pre-payments according to office policies; provide receipts and apply payments to balances.
Balance charges and receipts at the end of each shift.
Enter patients’ preferred pharmacy information.
Schedule appointments according to clinic policy and provider notes, including walk-ins and requests received by phone, and enter appointments into the online scheduling system.
Call patients to preregister and confirm appointments as needed, including updating demographic and pay-source information.
Scan documents into the EHR promptly and ensure electronic records are complete.
Work collaboratively with other Patient Services Representatives.
Attend and participate in required meetings and in-services, participate in professional development activities, and serve on committees as requested.
Perform duties in accordance with NHC Standards of Conduct and Mission Statement.
Perform related work and other assigned duties with similar physical requirements and OSHA risk level.