Patient Services Representative

BrightView LLC • Cincinnati, OH

12d • Onsite

About The Position

BrightView Health is seeking a Patient Services Representative to serve as the first point of contact for patients and help create a welcoming, efficient in-clinic experience. The representative supports patient inquiries, appointment scheduling, point-of-service payments, coordination with clinic and central support teams, and accurate patient account documentation. The role requires compassionate, solution-oriented service and the ability to work collaboratively in a multidisciplinary healthcare environment while following compliance standards.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and initiative in addressing patient inquiries.
• Empathy and compassion in supporting patients through recovery.
• Ability to work effectively with a diverse population of colleagues and patients.
• Problem-solving ability and urgency in responding to patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological capability and comfort using multiple systems for communication and documentation.
• High integrity and adherence to work standards and regulatory requirements.

Nice To Haves

• Two or more years of prior front desk experience.
• Familiarity with HIPAA and 42 CFR Part 2.
• Familiarity with Microsoft Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries, provide customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and existing patient accounts, including insurance and billing information.
• Follow compliance standards and applicable regulatory requirements.

Benefits

• Paid time off (PTO).
• Immediately vested 401(k) program with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation and a supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED