Patient Services Representative

BrightView • Cincinnati, OH

8h

About The Position

BrightView Health is seeking a Patient Services Representative to help deliver exceptional patient experiences and provide a warm, welcoming, smooth, and efficient in-clinic experience. As the first point of contact for patients, this role supports their recovery journey through responsive service, appointment coordination, payment collection, communication with clinic and central support teams, and accurate account documentation. The representative works collaboratively in a multidisciplinary healthcare environment and follows applicable compliance standards.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service approach and initiative in offering solutions to patient inquiries.
• Empathy and compassion in supporting patients’ recovery journeys.
• Ability to work effectively with diverse colleagues and patients.
• Problem-solving ability and urgency in addressing patient needs.
• Ability to collaborate in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological capability and comfort using multiple systems for communication and documentation.
• High integrity and compliance with work standards and regulatory requirements.

Nice To Haves

• 2+ years of prior front desk experience.
• Familiarity with HIPAA and 42 CFR Part 2.
• Familiarity with MS Office software, including Outlook, Teams, and Word.

Responsibilities

• Serve as the first point of contact for patient inquiries, customer service needs, and problem solving.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support about patient appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and existing patient accounts, including insurance and billing information.

Benefits

• Paid time off (PTO).
• Immediately vested 401(k) program with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Supportive work environment dedicated to professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED