Patient Services Representative

Lifepoint Health • Ottumwa, IA

9d

About The Position

The Patient Services Representative facilitates the patient referral process and obtains appropriate pre-certifications as requested by providers. The role greets patients; manages check-in, check-out, scheduling, telephones, and messages; and collects and posts co-pays, deductibles, and past-due patient balances at the time of service. This is a floating position that rotates among Ottumwa clinics to provide coverage and support as needed.

The representative processes insurance referrals and pre-certifications, helps arrange appointments for services recommended by providers, and serves as a referral resource for patients and clinical and front-office personnel. Additional duties include handling information requests, communicating with patients and providers, completing intake and insurance verification, updating demographic information, organizing appointments, following up on special-function needs, preloading electronic charts, scanning documents, and performing administrative or clerical tasks as assigned.

Requirements

• High school diploma or equivalent.
• Critical thinking and decisive judgment.
• Ability to work with minimal supervision.
• Ability to work in a stressful environment and take appropriate action.

Nice To Haves

• BLS certification from the American Heart Association (AHA) or American Red Cross (ARC).
• Two years of medical office experience.
• Experience with medical referrals.

Responsibilities

• Process insurance referrals and/or pre-certifications.
• Facilitate patient appointments with specialists, imaging, rehabilitation services, physical therapy, and other facilities recommended by providers.
• Serve as a referral resource for patients, clinical personnel, and front-office personnel.
• Handle information requests by reviewing files and records, answering inquiries, and responding to incoming work requests.
• Greet visitors and communicate with patients and providers.
• Check patients in and complete intake, including insurance verification and demographic updates.
• Collect appropriate co-pays and communicate financial liability to patients.
• Organize and set up appointments for providers as needed.
• Follow up on special-function needs.
• Perform the electronic chart pre-load process.
• Scan documents to patients' electronic charts.
• Perform assigned administrative or clerical duties, including filing, reception, scheduling, and data entry.
• Rotate among Ottumwa clinics to provide coverage and support as needed.

Benefits

• Health benefits (medical, dental, and vision) for full-time employees.
• 401(k) benefits for full-time employees.
• Competitive paid time off.
• Employee Assistance Program offering mental, physical, and financial wellness assistance.
• Tuition reimbursement/assistance for qualified applicants.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED