Patient Services Representative

UnitedHealth Group•Hilliard, OH

9d•$16 - $29•Onsite

About The Position

The Patient Services Representative works in the Primary Care department in a collaborative office environment alongside other medical professionals. The role supports patients and clinic operations by welcoming patients, assisting with intake, handling payments, managing medical records and correspondence, processing record-release requests, answering phones, and scheduling appointments. The position is located at 3823 Trueman Court, Hilliard, Ohio. The schedule is Monday through Thursday, 7:45 a.m. to 5:00 p.m., and Friday, 7:45 a.m. to 3:00 p.m. EST.

Requirements

High school diploma or GED.
At least 1 year of experience in a healthcare or customer service-related field.

Nice To Haves

At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
Experience working with medical insurance.
Advanced proficiency with Microsoft Office, including Word, Excel, and Outlook.
Knowledge of EMR software.
Knowledge of medical terminology.

Responsibilities

Greet patients as they arrive and manage wait time.
Assist patients with intake processes, including copying required documents.
Collect co-payments, co-insurance, and deductibles, and issue receipts.
Manage the cashier box and daily deposits according to company policies.
Process walk-in patients and visitors.
Answer phones and schedule appointments.
Maintain and manage medical records, including filing, scanning, and preparing records for schedules.
Ensure correspondence is scanned and/or filed in a timely manner.
Process requests for the release of medical records and maintain appropriate logs.
Perform other related duties as assigned.

Benefits

Paid Time Off accrued beginning with the first pay period, plus 8 paid holidays.
Medical plan options and participation in a Health Spending Account or Health Savings Account.
Dental, vision, life and AD&D insurance, and short-term and long-term disability coverage.
401(k) savings plan.
Employee Stock Purchase Plan.
Education reimbursement.
Employee discounts.
Employee Assistance Program.
Employee Referral Bonus Program.
Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
Performance rewards and incentive and recognition programs.
Comprehensive benefits package.
401(k) contribution, subject to eligibility requirements.