Patient Services Representative

Open Door Family Medical Center•Port Chester, NY

13d•Onsite

About The Position

Open Door Care Network is seeking a Patient Services Representative for its Port Chester location. The role provides secretarial and office management assistance to the clinic director and other office staff and works under general supervision. Open Door is a Federally Qualified Health Center serving Westchester, Putnam, and Ulster Counties with integrated health care and wellness services.

Requirements

High school diploma or equivalency.
Bilingual in English and Spanish.
At least three years of administrative experience, including one year in a health care or nonprofit organization.
Proficiency with Microsoft Office programs, including Word, PowerPoint, and Excel.
Excellent written and verbal communication skills with a culturally diverse population.
Superior customer service skills.
Compassionate, articulate, and patient.
Flexible, responsible, and highly organized, with attention to detail.
Strong problem-solving, relationship-building, and advocacy skills.
Ability to work independently.
Adherence to Infection Control Standard Precautions.

Responsibilities

Provide secretarial and office support for the clinic and its managers.
Verify insurance and enter information into the electronic health record (EHR) system.
Open and schedule all new clients in the EHR system.
Collect co-payments from clinicians and record them in the EHR system.
Maintain strict confidentiality.
Schedule and manage psychiatrist and nurse practitioner schedules.
Answer incoming calls and route them to the appropriate department.
Contact clients about upcoming scheduled appointments.
Manage clinic inventory of supplies and necessary paperwork.
Maintain a clean and safe office environment.
Perform other duties as assigned.