Patient Services Representative

Camas Health Recovery Center•Airway Heights, WA

12d•Onsite

About The Position

Camas Health Recovery Center is seeking a Patient Services Representative (PSR) to support its clinic in Airway Heights, Washington. The PSR provides the clinic’s first impression to the public and maintains a welcoming, functioning front desk. The role includes reception, answering a multi-line phone system, medical-record and computer tasks, and other administrative duties. The PSR reports directly to the Front Office Supervisor. The PSR is expected to value the priorities of the Harm Reduction Model, recognize Medication Assisted Treatment as the preferred method of addressing opioid addiction, and treat every patient with respect, compassion, and dignity. The position is fast-paced and may involve high-stress situations. Nights, weekends, and holidays may be required, and the employee must be available to provide coverage during extended hours as needed. The position requires a high school diploma or equivalent and at least two years of reception or customer-service experience; experience in a medical or mental-health setting is preferred. An associate’s or higher degree is preferred, and Opioid Treatment Program experience receives hiring preference. The employee must obtain and maintain a Level 3 Kalispel Tribe of Indians Work Permit, pass required background checks, and remain current with required testing, screening, and credentialing. Minimal travel may be needed. Most of the work shift is spent sitting at a desk in front of a computer. Some time is spent standing or walking while filing, making copies, or greeting visitors. The employee may need to lift and carry up to 25 pounds. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions.

Requirements

High school diploma or equivalent.
At least two years of experience in reception or a customer-service role.
Obtain and maintain a Level 3 Kalispel Tribe of Indians Work Permit.
Computer literacy, including basic knowledge of Microsoft Office Suite and electronic medical records systems, and initiative in keeping current with technological changes.
Ability to establish and maintain effective working relationships with staff, clients, and outside contacts from diverse backgrounds.
Good diplomatic and conflict-resolution skills.
Excellent interpersonal and communication skills.
Excellent organizational and time-management skills.
Professional and ethical conduct.
No history of alcohol or other drug misuse for three years prior to employment, and no evidence of alcohol or other drug use while employed in the role.
Ability to pass required background checks.
Compliance with and current status on all other required testing, screening, and credentialing.
Ability to travel as needed; travel is minimal.
Ability to perform the physical duties, including sitting for most of the shift, spending some time on feet, and lifting and carrying up to 25 pounds.
Availability for coverage as needed during extended hours, including nights and weekends; nights, weekends, and holidays may be required.

Nice To Haves

Associate’s degree or higher.
Reception or customer-service experience in a medical or mental-health setting.
Opioid Treatment Program experience; hiring preference is given to candidates with this experience.

Responsibilities

Greet clients, visitors, and vendors.
Answer phones and page medical providers and counselors.
Facilitate patient flow and respond to inquiries from patients and the public.
Resolve conflicts with clients.
Monitor patient behavior and activity, collaborating with the Safety Officer as needed.
Interact regularly with people from a wide variety of ethnic, socioeconomic, and cultural backgrounds.
Use the agency electronic medical records system to schedule appointments, provide appointment reminders, and record patient attendance.
Collect patient fees.
Take patient photos and upload them into the electronic medical record.
Copy forms and documents as needed.
Route incoming mail and faxes.
Maintain patient waiting areas, including cleanliness and adequate supply stock.
Maintain regular communication and attend meetings as requested.
Complete other ad hoc requests and projects as assigned.
Know and comply with HIPAA policies and procedures.
Interact positively and motivationally with staff in support of the company’s mission and Best Practice Patient Experience.
Provide coverage during extended hours, including nights and weekends, as needed.
Conduct business activities professionally and ethically and avoid conflicts of interest.