Patient Services Representative

OrthoArizona • Phoenix, AZ

9d • Onsite

About The Position

OrthoArizona is hiring a Medical Receptionist to support its healthcare providers and deliver a positive patient experience. The position is based in Phoenix (Deer Valley), Arizona, and pays starting at $17 per hour. The receptionist answers and routes calls, creates phone notes in the patient electronic medical record, and assists with indexing patient documents and routing electronic faxes. The role also includes other duties as needed and as assigned.

OrthoArizona describes a collaborative, supportive environment with state-of-the-art facilities and resources, career development and advancement opportunities, and a profit-sharing bonus structure that includes outcomes and satisfaction. The company has served the Greater Phoenix community since 1994 and operates 25 orthopedic clinics across the Valley, with more than 200 healthcare providers, including over 70 orthopedic specialists.

Requirements

• High school diploma or GED.
• Excellent customer and patient service skills.
• Knowledge of medical terminology.
• Working knowledge of computer programs.
• Excellent written and verbal communication skills.
• Ability to understand and perform training on practice management software.
• Ability to follow Standard Operating Procedures.

Nice To Haves

• At least one year of medical office experience.
• At least one year of experience using an EMR; ModMed experience preferred.
• Strong technical aptitude and attention to detail.
• Bilingual ability.
• Basic phone-handling skills; contact center experience.
• Basic knowledge of insurance plans and the specialty referral process.

Responsibilities

• Answer calls promptly and courteously; screen and route them as needed.
• Create phone notes in the patient electronic medical record and provide information to patients.
• Assist with indexing patient documents to the correct patient chart.
• Assist with routing electronic faxes to the correct location fax folder and/or uploading them to the correct patient chart.
• Assist with other duties during downtime and perform all other duties as assigned.
• Follow all Standard Operating Procedures.
• Complete training on practice management software and continue expanding knowledge as updates occur.

Benefits

• Medical, dental, and vision coverage.
• Basic life and disability insurance.
• Pet insurance.
• Paid time off and holidays.
• 401(k).
• Wellness reimbursements.
• Profit-sharing bonus structure that includes outcomes and satisfaction.
• Career development and opportunities for advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED