Patient Services Representative

Bridgeview Eye Partners • Okmulgee, OK

9d • Onsite

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The position welcomes patients, gathers information needed for their visits, and supports the financial success of the practice by handling patient accounts, collecting copays, and filing insurance claims. Prior office experience is beneficial but not required; comprehensive training is provided.

The role is located at The Eye Center in Okmulgee, Oklahoma. The starting wage is based on previous experience. The position offers approximately eight days of PTO within the first year, about 6.5 paid holidays per year, health, dental, and vision benefits, a 401(k), and opportunities for growth and wage increases through a company-paid certification program.

Requirements

• Positive attitude and focus on providing a patient-focused experience.
• Ability to perform the physical activities and meet the physical requirements described, including lifting specified weights.
• Visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work.

Nice To Haves

• Prior office experience is beneficial but not required.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist with patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts before appointments and complete them upon patient arrival.
• Verify insurance, obtain pre-authorizations, and check patients in and out.
• Process checkouts by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data into the EHR.
• Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports.
• Monitor patient flow throughout the office and communicate delays appropriately.
• Maintain a safe and clean office environment.
• Perform other duties and assume responsibilities as determined by the office manager and doctor(s).

Benefits

• Approximately 6.5 paid holidays per year.
• Approximately eight days of PTO within the first year.
• Health, dental, and vision benefits.
• 401(k).
• Growth and wage increases through a company-paid certification program.
• Starting wage based on previous experience.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed