Patient Access Representative I
About The Position
The Patient Access Representative I is responsible for all aspects of the patient registration process. This includes verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning important documents such as insurance cards, identification, Living Wills, and powers of attorney; and verifying and entering demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents, follows applicable privacy and compliance standards, and explains and securely collects co-payments, deposits, and outstanding balances. In most areas, this role is the first point of contact for patients and families, greeting them, answering questions, and helping ensure they arrive at the appropriate service area at the right time. The role may also include scheduling, pre-admission, and discharge duties, as well as supervising and updating families in waiting rooms.
Requirements
- High school graduate or equivalent.
- Two years of customer service and/or data-entry experience, or an associate or bachelor's degree in lieu of two years of experience.
- Proficiency in keyboarding.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register patients for the appropriate service.
- Scan documents such as insurance cards, identification, Living Wills, and powers of attorney.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents while following privacy and compliance standards.
- Explain and securely collect co-payments, deposits, and outstanding balances.
- Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
- Perform scheduling, pre-admission, and discharge duties as needed.
- Provide supervision and patient information updates to families in waiting rooms.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria are met.
- Up to $1,500 sign-on bonus for qualified candidates.
- Paid holidays.
- Educational assistance or student loan repayment.
- Paid military leave.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
