Patient Access Representative I

Riverside Health System•Hampton, VA

13d•$16 - $21

About The Position

The Patient Access Representative I provides clerical support to Patient Accounting and Admissions, carrying out policies and procedures for patient registration, insurance verification, and documentation. The role completes functions needed for patient admission to a unit and supports registration activities using department computer systems. The representative may assist the Manager with special projects, ensure adherence to established policies and procedures, and help organize and review activities related to patient inquiries, registration, insurance verification, and demographic documentation. The position requires working under changing conditions and with occasional interruptions, and may involve work in other areas based on department and facility needs. The position works under the supervision of the supervisor and ED Manager.

Requirements

High school diploma or GED.
CPR/BLS certification from the American Heart Association, American Red Cross, or American Safety and Health Institute, required within 30 days.
First Aid certification from the American Heart Association, American Red Cross, or American Safety and Health Institute, required within 30 days.

Nice To Haves

Two years of medical clerical experience.
Two years of behavioral health care experience.

Responsibilities

Provide customer service in person and by telephone, responding to referral and admission inquiries for psychiatric and/or chemical dependency treatment.
Complete pre-admission and admission data, intake documentation, and EMTALA/patient tracker logs to document patient visits and support patient safety and comfort.
Coordinate with patients, referral sources, and law enforcement to obtain required signed documentation for medical records; serve as an initial contact, greet arrivals, and support the supervision and comfort of persons.
Complete timely insurance verifications, pre-certifications, and authorizations, including TDO paperwork processing and communication with HPR5 community resource, to support reimbursement for services.
Document valuables and contraband searches in preparation for patient admission to a unit.
Identify process-improvement opportunities related to efficiency, appropriateness, productivity, and coordination of services; order office supplies and maintain inventory.
Observe patient behavior and condition while maintaining a safe and clean environment and following hospital and unit policies, including safety rounds and checks.
Assess and coordinate patient transports and Riverside Health System initiatives while maintaining safe practices; provide assistance for multiple RHS service lines.
Use department computer systems to carry out daily work activities.
Assist the Manager with special projects and ensure adherence to established policies and procedures.
Work in other areas as needed based on department and facility needs.