Patient Access Representative I

Sentara Hospitals•Norfolk, VA

3d•Onsite

About The Position

The Patient Access Representative I is responsible for the patient registration process. Duties include verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning documents such as insurance cards, identification, Living Wills, and POAs; and verifying and entering demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents while adhering to applicable privacy and compliance standards. They explain and collect copayments, deposits, and outstanding balances and process transactions securely. In most areas, this role is the first point of contact for patients and families. The representative greets visitors, answers questions, and helps patients reach the appropriate service area at the right time. The role may also include scheduling, pre-admission, and discharge duties, as well as providing supervision and patient-information updates to families in waiting rooms.

Requirements

High school graduation or equivalent.
Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders to register patients for the appropriate service.
Scan important documents, including insurance cards, identification, Living Wills, and POAs.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents while following applicable privacy and compliance standards.
Explain and collect copayments, deposits, and outstanding balances, and process transactions securely.
Greet patients and families, answer questions, and help patients arrive at the appropriate service area at the right time.
May perform scheduling, pre-admission, and discharge duties.
May provide supervision and patient-information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans.
Life and disability insurance, including long-term and short-term disability and critical illness plans.
401(k)/403(b) with employer match.
Paid time off, sick leave, and holidays.
Paid parental and family caregiver leave, and paid military leave.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Emergency backup care.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Potential annual discretionary bonus, subject to system and employee eligibility criteria.
Sign-on bonus up to $1,500 for qualified candidates.