Patient Access Representative I

Sentara Hospitals•Virginia Beach, VA

2d•Onsite

About The Position

The Patient Access Representative I is responsible for all aspects of patient registration, including verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate services; scanning important documents; and verifying and entering demographic and insurance information into the electronic health record. The role explains and completes regulatory and compliance documents while adhering to applicable privacy and compliance standards. It also explains and securely collects co-payments, deposits, and outstanding balances. As a frequent first point of contact for patients and families, the representative greets visitors, answers questions, and helps ensure patients reach the appropriate service area at the right time. The role may also include scheduling, pre-admission, and discharge duties, as well as providing supervision and patient information updates to families in waiting rooms. This is a full-time, second-shift position at Sentara Virginia Beach General Hospital in Virginia Beach, Virginia.

Requirements

At least two years of customer service and/or data entry experience, or a bachelor’s degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders to register patients for the appropriate service.
Scan documents such as insurance cards, identification, Living Wills, and powers of attorney.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents while following privacy and compliance standards.
Explain and securely collect co-payments, deposits, and outstanding balances.
Greet patients and families, answer questions, and direct patients to the appropriate service area at the appropriate time.
May perform scheduling, pre-admission, and discharge duties.
May provide supervision and patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans
Life and disability insurance
401(k)/403(b) with employer match
Paid time off, including vacation, sick time, and holidays
Paid parental and military leave
Adoption, fertility, and surrogacy reimbursement up to $10,000
Paid family caregiver leave
Emergency backup care
Long-term and short-term disability and critical illness plans
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Potential annual discretionary bonus, subject to system and employee eligibility criteria
Potential sign-on bonus up to $1,500 for qualified candidates