Patient Access Representative I

Sentara Hospitals•Norfolk, VA

3d•Onsite

About The Position

The Patient Access Representative I is responsible for all aspects of patient registration. This includes verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate services; scanning documents such as insurance cards, identification, Living Wills, and powers of attorney; and entering and verifying demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents while following applicable privacy and compliance standards. They also explain and securely collect co-payments, deposits, and outstanding balances. In most areas, the representative is the first point of contact for patients and families and helps create their first impression of Sentara. Duties include greeting patients and families, answering questions, and directing patients to the appropriate service area at the appropriate time. The role may also involve scheduling, pre-admission and discharge duties, and providing supervision and patient information updates to families in waiting rooms. The position is full-time with a rotating shift. A sign-on bonus of up to $1,500 is available to qualified candidates.

Requirements

High school diploma or equivalent.
Two years of customer service and/or data-entry experience, or a bachelor's degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders to register patients for the appropriate service.
Scan important documents, including insurance cards, identification, Living Wills, and powers of attorney.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents, adhering to applicable privacy and compliance standards.
Explain and securely collect co-payments, deposits, and outstanding balances.
Greet patients and families, answer questions, and direct patients to the appropriate service area at the appropriate time.
May perform scheduling, pre-admission, and discharge duties.
May provide supervision and patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision insurance
Life and disability insurance
401(k)/403(b) with employer match
Paid time off, including vacation, sick time, and holidays
Paid parental and military leave
Adoption, fertility, and surrogacy reimbursement up to $10,000
Paid parental and family caregiver leave
Emergency backup care
Critical illness plans
Tuition assistance of $5,250 per year and discounted educational opportunities through Guild Education
Student debt pay down up to $10,000
Pet insurance
Legal resources plan
Opportunity to earn an annual discretionary bonus, subject to system and employee eligibility criteria
Up to $1,500 sign-on bonus for qualified candidates