Patient Access Representative I

Sentara Health•Norfolk, VA

6d•$20 - $30•Onsite

About The Position

The Patient Access Representative I is responsible for all aspects of patient registration, including verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning important documents such as insurance cards, IDs, Living Wills, and POAs; and verifying and entering demographic and insurance information in the electronic health record. The role explains and completes regulatory and compliance documents while adhering to applicable privacy and compliance standards. It also explains and collects co-payments, deposits, and outstanding balances and processes transactions securely. In most areas, the Patient Access Representative is the first point of contact for patients and provides the first impression of Sentara. The representative greets patients and families, answers questions, and helps ensure patients arrive at the appropriate service area at the right time. Duties may also include scheduling, pre-admission, and discharge tasks, as well as providing supervision and patient information updates to families in waiting rooms. This is a full-time rotating-shift position in Norfolk, Virginia. Qualified candidates may be eligible for a sign-on bonus of up to $1,500.

Requirements

High school graduation or equivalent.
Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
Proficiency in keyboarding.

Responsibilities

Verify patient identity and select the correct patient record.
Review schedules and physician orders to register patients for the appropriate service.
Scan documents such as insurance cards, IDs, Living Wills, and POAs.
Verify and enter patient demographic and insurance information in the electronic health record.
Explain and complete regulatory and compliance documents while following privacy and compliance standards.
Explain and collect co-payments, deposits, and outstanding balances, and process transactions securely.
Greet patients and families, answer questions, and help patients reach the appropriate service area at the right time.
May perform scheduling, pre-admission, and discharge duties.
May provide supervision and patient information updates to families in waiting rooms.

Benefits

Medical, dental, and vision plans.
Adoption, fertility, and surrogacy reimbursement up to $10,000.
Paid time off and sick leave.
Paid parental and family caregiver leave.
Emergency backup care.
Long-term and short-term disability and critical illness plans.
Life insurance.
401(k)/403(b) with employer match.
Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
Student debt pay down up to $10,000.
Pet insurance.
Legal resources plan.
Opportunity to earn an annual discretionary bonus if system and employee eligibility criteria are met.
Potential sign-on bonus up to $1,500 for qualified candidates.
Potential additional compensation such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.