Patient Access Representative I
About The Position
The Patient Access Representative I is responsible for all aspects of patient registration, including confirming patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate services; scanning documents such as insurance cards, identification, living wills, and powers of attorney; and verifying and entering demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents while following applicable privacy and compliance standards. They explain and securely collect co-payments, deposits, and outstanding balances. Often serving as patients’ first point of contact, they greet patients and families, answer questions, and direct patients to the appropriate service area at the right time. Duties may also include scheduling, pre-admission, discharge, and providing supervision and patient information updates to families in waiting rooms. This is a full-time, third-shift night position in Norfolk, Virginia. Qualified candidates may be eligible for a sign-on bonus of up to $1,500. Sentara Norfolk General Hospital is a 525-bed tertiary care facility and the primary teaching hospital for Eastern Virginia Medical School. Sentara Health describes its workplace as tobacco-free and an equal opportunity employer committed to diversity, inclusion, and belonging.
Requirements
- High school diploma or equivalent.
- Two years of customer service and/or data entry experience, or an associate or bachelor's degree in lieu of two years of experience.
- Proficiency in keyboarding.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders and register patients for the appropriate service.
- Scan important documents, including insurance cards, identification, living wills, and powers of attorney.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents while adhering to privacy and compliance standards.
- Explain and securely collect co-payments, deposits, and outstanding balances.
- Greet patients and families, answer questions, and direct patients to the appropriate service area at the appropriate time.
- May perform scheduling, pre-admission, and discharge duties.
- May provide supervision and patient information updates to families in waiting rooms.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave, including holidays.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Potential annual discretionary bonus, subject to established system and employee eligibility criteria.
- Potential sign-on bonus up to $1,500 for qualified candidates.
- Potential additional compensation such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
