Patient Access Representative I
About The Position
The Patient Access Representative I is responsible for all aspects of patient registration, including verifying patient identity and selecting the correct patient record; reviewing schedules and physician orders to register patients for the appropriate service; scanning documents such as insurance cards, identification, Living Wills, and POAs; and verifying and entering demographic and insurance information in the electronic health record. The representative explains and completes regulatory and compliance documents while adhering to applicable privacy and compliance standards. They explain and collect co-payments, deposits, and outstanding balances, and process transactions securely. In most areas, this role is the first point of contact for patients and families and provides their first impression of Sentara. The representative greets patients and families, answers questions, and ensures patients arrive at the appropriate service area at the right time. The role may also include scheduling, pre-admission, and discharge duties, as well as supervising and updating families in waiting rooms.
Requirements
- High school graduate or equivalent.
- Two years of customer service and/or data entry experience, or an associate or bachelor’s degree in lieu of the experience requirement.
- Proficiency in keyboarding.
Responsibilities
- Verify patient identity and select the correct patient record.
- Review schedules and physician orders to register patients for the appropriate service.
- Scan important documents, including insurance cards, identification, Living Wills, and POAs.
- Verify and enter patient demographic and insurance information in the electronic health record.
- Explain and complete regulatory and compliance documents while following privacy and compliance standards.
- Explain and collect co-payments, deposits, and outstanding balances, and securely perform transactions.
- Greet patients and families, answer questions, and direct patients to the appropriate service area at the right time.
- Perform scheduling, pre-admission, and discharge duties as applicable.
- Provide supervision and patient information updates to families in waiting rooms as applicable.
Benefits
- Medical, dental, and vision plans.
- Adoption, fertility, and surrogacy reimbursement up to $10,000.
- Paid time off and sick leave.
- Paid parental and family caregiver leave.
- Emergency backup care.
- Long-term and short-term disability and critical illness plans.
- Life insurance.
- 401(k)/403(b) with employer match.
- Tuition assistance up to $5,250 per year and discounted educational opportunities through Guild Education.
- Student debt pay down up to $10,000.
- Pet insurance.
- Legal resources plan.
- Opportunity to earn an annual discretionary bonus, subject to established system and employee eligibility criteria.
- Sign-on bonus up to $1,500 for qualified candidates.
- Educational assistance or student loan repayment.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
