Patient Access Representative I

Endeavor Health•Chicago, IL

7d•$20 - $29•Onsite

About The Position

The Patient Access Representative I greets and assists patients, visitors, physicians, and employees in a friendly, courteous, and professional manner. The role accurately and efficiently registers patients in Admitting, Outpatient Registration, and the Emergency Department, in person or by phone, and completes related Meditech routines and system processes. The representative verifies demographic information, insurance benefits, and eligibility; obtains pre-authorizations or referrals when applicable; and collects payments, co-payments, and deposits or refers patients to credit services. The role explains consent forms and financial responsibility, obtains signatures, uses interpretive services when appropriate, and completes and distributes required paperwork. The representative also maintains logs and statistical information and works collaboratively with hospital departments to support patient care and department efficiency.

Requirements

High school diploma or equivalent.
At least six months of experience in hospital or clinic registration/admitting, scheduling, patient financial services, medical records, or a medical/physician practice setting.
Excellent interpersonal communication and customer service skills.
Ability to communicate positively and effectively with multiple departments.
Good working knowledge of basic medical terminology and anatomy.
Knowledge of general clinical office or department policies and practices.
Keyboarding speed of 45 words per minute.
Good working knowledge of computers.
Knowledge of Medicare, Public Aid, and managed care payment and reimbursement requirements.
Ability to exercise good judgment and independent decision-making to solve problems, resolve issues, and support department efficiency and productivity.
Ability to prioritize and organize tasks and remain flexible in response to changing demands.

Nice To Haves

At least one year of college coursework.

Responsibilities

Demonstrate commitment to the hospital’s mission, service orientation, responsibilities, and standards.
Promptly greet and assist patients, visitors, physicians, and employees; direct or escort them to the appropriate room, department, or location.
Complete patient registrations, Meditech routines, and other assigned system processes accurately and in a timely manner, in person or by phone.
Verify insurance benefits and eligibility, and obtain pre-authorizations or referrals when applicable to support reimbursement and minimize denials.
Collect payments, co-payments, and deposits, and document transactions appropriately in the B/AR system.
Explain consent forms, including release of information, financial responsibility, and privacy notices; use interpretive services when appropriate, obtain signatures, and complete and distribute paperwork.
Maintain logs, lists, and other statistical information.
Work effectively as a team member, demonstrate schedule flexibility, register all patient types, and seek additional responsibilities.
Notify management of unusual occurrences or situations requiring management attention or action.
Inform patients about financial assistance procedures as appropriate and refer patients to credit services to make payment arrangements when needed.