Patient Access Representative I

Cincinnati Children's • Eastgate, TX

4d • $18 - $22

About The Position

The Patient Access Representative I supports patient registration, admission, and scheduling at Cincinnati Children’s Eastgate Access Services. The role provides assistance to patients, families, staff, and external agencies; helps resolve customer questions and problems; and ensures that patient information and required documents are accurately collected and entered into the appropriate systems. The representative safeguards confidential medical and financial information, follows patient-safety and infection-control procedures, and supports revenue-cycle, health-information-management, and regulatory requirements.

Requirements

• High school diploma or equivalent.
• No directly related experience required.

Responsibilities

• Identify the correct patient, recognize special needs, and prepare isolation precautions for patients with infectious-disease indicators.
• Assist patients, families, staff, and external agencies with accurate patient registration, admission, and scheduling.
• Investigate and resolve customer requests, questions, or problems according to organizational policies and procedures; contact outside representatives for information or assistance when needed.
• Maintain confidentiality and safeguard patient and family medical and financial information during collection, use, and storage; access only records necessary to perform the role.
• Complete and authenticate documents and questionnaires required for compliance with regulatory agencies, including JCAHO, CMS, and ODH.
• Support Revenue Cycle, Health Information Management, and regulatory functions by obtaining required data, information, and forms and accurately entering them into the appropriate system.
• Explain system errors to management or recommend system changes.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED