Patient Representative Jobs

About The Position

Requirements

• High School Diploma or Equivalent
• Previous Customer Service experience

Nice To Haves

• Specialized Training in office administrative skills such as computers, software, and data entry.
• 1 or more years of office administrative experience and customer service

Responsibilities

• Complete requirements for checking patients in and out of the medical office.
• Assist with patient scheduling, make appointments and referrals for testing and/or other specialists, ensuring medical orders are met.
• Greet patients in a friendly and courteous manner, presenting as trustworthy and cooperative.
• Document patient phone messages accurately.
• Obtain necessary registration documents.
• Register and update demographic and insurance information.
• Update the patient’s electronic medical record and maintain records as required to meet compliances.
• Communicate necessary information.
• Maintain patient files or records timely.
• Secure patient medical records and scan them into charts.
• Assume information management responsibilities for patients’ electronic medical record.
• Collect co-payments and post outstanding balances.
• Receive payments and prepare bank deposits.
• Balance and batch electronic credit card transactions.
• Verify deposit totals with supervisor.
• Prepare financial documents.
• Maintain and reconcile cash drawer.
• Process interoffice mail and faxed documentation.
• Distribute and organize mail and faxes appropriately.
• Enter drug samples when asked.
• Maintain educational supplies.
• Assist other departments when needed.
• Attend staff meetings.
• Use computer for scheduling, registration, and other record keeping.
• Continual use of phone, fax, copier, and scanner daily.
• Maintain office supplies and/or communicate needs.
• Ensure compliance with all applicable hospital and department policies, procedures, and protocols.
• Notify management of changes in workload to maximize productivity.
• Resolve and follow up on challenging occurrences or situations.
• Maintain a positive attitude toward patients, physicians, co-workers, management, and other hospital staff.
• Contribute to team building and maintain a team-oriented approach.
• Perform other duties as assigned.