Patient Representative Jobs

About The Position

Requirements

• Minimum of 2 years of applicable work experience.
• High school diploma required.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Detail-oriented.
• Computer savvy.
• High level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Obtain, record, and update patients’ personal, financial, and insurance information to maintain patient accounts.
• Assess patients’ minimum needs and schedule appropriately to support patient satisfaction, provider time, and treatment room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short-term and long-term resolution.
• Provide timely feedback to the practice about service failures or patient concerns.
• Consult with patients regarding benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) with company match.
• Tuition assistance and professional development support for full-time employees.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees.
• Paid parental leave for full-time employees.
• Life and disability benefits for full-time employees.
• Fertility Discount Program for full-time employees.
• Employee wellness and recognition programs.