Patient Services Representative

US Fertility • Fairfax, VA

15d • $20 - $23 • Onsite

About The Position

US Fertility, a partnership of physician-led fertility practices that includes Shady Grove Fertility, is seeking a Patient Service Representative for its Fairfax, Virginia team. The role supports patients and practice teams by maintaining accurate account information, scheduling appointments, addressing patient concerns, discussing benefits and financial options, and providing welcoming, high-quality customer service. The schedule is Monday through Friday, within operating hours of 6:00 AM to 5:00 PM, with work on one to two holidays per year. Compensation is $20 to $23 per hour, commensurate with experience.

Requirements

• Minimum of 2 years of applicable work experience.
• High school diploma required.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Detail-oriented.
• Computer savvy.
• High level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Obtain, record, and update patients’ personal, financial, and insurance information to maintain patient accounts.
• Assess patients’ minimum needs and schedule appropriately to support patient satisfaction, provider time, and treatment room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short-term and long-term resolution.
• Provide timely feedback to the practice about service failures or patient concerns.
• Consult with patients regarding benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.

Benefits

• Medical, dental, and vision insurance for full-time employees.
• 401(k) with company match.
• Tuition assistance and professional development support for full-time employees.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees.
• Paid parental leave for full-time employees.
• Life and disability benefits for full-time employees.
• Fertility Discount Program for full-time employees.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED