Patient Access Svcs Rep

Parkview Health • Huntington, IN

1d

About The Position

Under the direction of the Patient Access Manager, Supervisor, or Lead, the Patient Access Services Representative helps ensure a positive patient experience. The role registers inpatient, outpatient, and emergency room patients by conducting professional interviews to gather demographic, financial, and biographical information.

The representative also performs cashiering duties, including collecting Emergency Department co-pays, estimated costs for outpatient services, and payments on existing accounts. The role responds to patient questions about cost estimates and account balances, explains payment options, and assists with financial clearance when necessary.

Excellent customer service and adherence to PH Standards of Behavior are essential. The representative must also complete a mandatory five-week Patient Access Services training program and meet its testing requirements.

Requirements

• High school diploma or GED.
• At least two years of clerical experience.
• At least two years of customer service experience.
• Proficiency with Microsoft Windows and general computer applications.
• Excellent verbal and written communication skills.
• Strong multitasking and critical-thinking skills, with the ability to work independently.
• Professional demeanor and focus on service excellence.
• Attention to detail and accuracy in data entry.
• Ability to handle confidential information with discretion.
• Ability to adapt to a fast-paced, patient-centered environment.
• Must attend a mandatory five-week Patient Access Services training program; a score of 90% or higher is required. Applicants scoring 80%–89% may retake the test once.
• CPR certification within 30 days of hire for assignments at Whitley or Warsaw locations.

Nice To Haves

• Coursework or knowledge in Medical Terminology.

Responsibilities

• Register inpatient, outpatient, and emergency room patients.
• Conduct professional interviews to collect demographic, financial, and biographical information.
• Collect Emergency Department co-pays, estimated outpatient service costs, and payments on existing accounts.
• Answer patient inquiries about cost estimates and balances.
• Offer payment options and assist with financial clearance when necessary.
• Deliver excellent customer service and adhere to PH Standards of Behavior.
• Attend the mandatory five-week Patient Access Services training program and meet its passing-score requirements.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED