Patient Access Rep

Cayuga Medical Center

8d•$18 - $21•Onsite

About The Position

The Patient Access Rep is responsible for registering patients accessing services across the System, with emphasis on patient access and satisfaction, accurate insurance and demographic verification, and point-of-service collections. The role maintains confidentiality, professionalism, and ethical conduct while ensuring timely, accurate registration and reporting/billing. The position distributes patient-related materials; obtains required signatures and forms; collects patient cost-sharing amounts; enters and reconciles service orders; acquires precertification when applicable; coordinates bed use with Nursing Services or designees; and supports centralized scheduling. The role is based at Arnot Ogden Medical Center in Patient Registration Services and is per diem, with a Monday–Sunday rotation.

Requirements

High school diploma or equivalent experience.
Experience with computer applications.
Provider CPR certification is required within 90 days of hire.
Ability to perform light physical activity and interact with patients, including sitting, walking, and computer use.

Nice To Haves

At least six months of prior healthcare, finance, collection, or billing experience.
Six months to one year of experience desired, preferably in a healthcare setting.
Medical terminology and coding experience is beneficial.

Responsibilities

Accurately register all System patients and maintain regulatory and functional knowledge of the information needed to register patient types in the database for timely, accurate reporting and billing.
Distribute patient-related materials and obtain patient or designee signatures on required consents, permits, financial forms, and charity applications when applicable.
Collect patient cost-sharing amounts, including copays, deductibles, coinsurance, and full costs for non-covered or self-pay services, in accordance with service standards; refer patients to financial assistance when applicable; complete end-of-day cash-out procedures and document copay collections.
Enter orders, including Observation, Laboratory, Radiology, Therapy, and physician services as applicable to the assigned area; contact relevant departments and reconcile ordered services promptly and accurately to prevent revenue loss.
Acquire precertification for applicable services, including same-day surgery accounts, outpatient radiology and cardiology tests, physician services, or pharmacy services.
Coordinate with Nursing Services or a designee to use available inpatient, observation, and skilled beds efficiently while following registration and order-entry standards.
Coordinate centralized System scheduling using applicable databases, ensure the appropriate department or physician receives relevant information, and help maximize schedule capacity.