Patient Access Rep

Franciscan Medical Group • Nacogdoches, TX

2d • $24 - $35

About The Position

As a Patient Access Representative, you will manage administrative duties for the patient intake process in a clinic while following established guidelines. The role involves interacting with patients in person and by phone to facilitate check-in and check-out, collect information and payments, verify insurance, schedule appointments, and process referrals and authorizations. Success requires critical thinking, strong customer service, and knowledge of insurance, billing, and medical terminology to provide a seamless, high-quality patient intake experience.

Virginia Mason Franciscan Health provides healthcare across the Puget Sound region through a network of 10 hospitals and nearly 300 care sites. The organization emphasizes compassionate, whole-person care, innovation, research, education, collaboration, and service.

Requirements

• At least one year of customer service work experience.

Nice To Haves

• Two years of customer service work experience.
• Healthcare experience.
• Call center experience.

Responsibilities

• Register patients and/or check them in and out.
• Complete patient check-in at the time of the visit and record and verify demographic, insurance, and other information, including Workers’ Compensation and third-party liability information.
• Follow registration procedures and requirements, including ensuring minors’ guardians have been notified; identify deficiencies, resolve non-complex issues, or escalate issues to appropriate staff.
• Conduct routine insurance eligibility verifications.
• Copy and scan patient-access materials, such as identification, referrals, L&I documents, and insurance cards, into the correct location in the electronic medical record.
• Record non-clinical charges from various sources, including form completion, depositions or attorney fees, and retail fees.
• Handle and reconcile payments.
• Facilitate patient check-in and check-out, collect data and payments, validate insurance, schedule appointments, and process referrals and authorizations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed