Patient Access Rep

Artesia General Hospital•Artesia, NM

3d•$15 - $19•Onsite

About The Position

The Patient Access Rep is primarily responsible for providing effective customer service to internal and external customers, using in-depth knowledge of hospital admissions and outpatient services. The role supports Artesia General Hospital’s mission to provide high-quality healthcare to the community and surrounding areas and is expected to demonstrate its values of Servant Leadership, Excellence, Respect, Virtuousness, Innovation, Community, and Education. The position involves daily patient contact and may include exposure to blood or other body fluids. The employee is expected to protect confidential information, support risk, quality, and safety activities, and demonstrate the basic cognitive, technical, and interpersonal skills needed to identify age-specific needs across all age groups.

Requirements

High school diploma or equivalent.
Good communication skills.
Basic computer knowledge.
Basic medical terminology.
Good typing skills.

Nice To Haves

Customer service experience.

Responsibilities

Interview patients to obtain insurance benefits, proof of coverage, and required pre-certification or authorization for inpatients, surgical patients, and outpatients.
Register outpatients and prepare appropriate documentation for outpatient procedures.
Process inpatient admissions and prepare appropriate documentation for services.
Accept patient payments and record them appropriately.
Greet and assist patients and visitors in accordance with hospital customer service guidelines.
Advise patients about insurance coverage and estimate their financial responsibility.
Inform patients about assistance available through public and private agencies or refer them to a financial counselor.
Verify insurance coverage and payable benefits with insurance companies or other third-party payers.
Treat information and data within the scope of the position with appropriate confidentiality and security.
Cooperate in risk management, quality management, and safety activities and investigations.
Perform other functions as required.