Patient Services Representative
About The Position
The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The role supports patients throughout their visits and helps manage the administrative and financial operations of the practice. Prior office experience is beneficial but not required; a comprehensive training program is provided. The representative greets and checks in patients, verifies insurance, obtains pre-authorizations, schedules appointments, answers phones, responds to inquiries, and maintains patient charts. The role also supports billing and checkout, including accepting payments, preparing and filing claims, scheduling referrals, and entering data into the EHR. Additional duties include monitoring patient flow, completing end-of-day tasks, and helping maintain a safe and clean office environment.
Requirements
- Attention to detail and a positive attitude focused on patient experience.
- Visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work.
- Ability to perform the physical activities and lifting requirements described in the job posting.
Nice To Haves
- Prior office experience is beneficial but not required.
Responsibilities
- Greet patients in a friendly, professional manner.
- Answer phone calls, schedule appointments, and assist with patient communications and recalls.
- Respond to patient inquiries about billing, procedures, policies, and available services.
- Prepare patient charts before appointments and complete them upon patient arrival.
- Process patients through checkout by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data into the EHR.
- Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports.
- Monitor patient flow throughout the office and communicate delays appropriately.
- Provide a safe and clean office environment.
- Perform other duties and responsibilities as determined by the office manager and doctors.
Benefits
- 6.5 paid holidays per year.
- PTO after the first 60 days of employment.
- Health, dental, and vision benefits, plus a 401(k).
- Company-paid certification program offering growth and wage increases.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
