Call Center Patient Representative
About The Position
The Call Center Patient Representative answers phones promptly and professionally and supports patient registration and appointment scheduling. The role acquires and updates patient demographic, financial, medical, and insurance information; verifies insurance; registers new patients; and addresses patient requests and concerns. The representative uses electronic medical records to take messages and returns calls as necessary. Employees are expected to follow ethical standards, applicable laws and regulations, Solaris Health and affiliated practice policies, and HIPAA requirements; report suspected concerns or violations; and complete annual compliance training.
Requirements
- High school diploma or equivalent required.
- Adept at multitasking.
- Customer-oriented, with the ability to remain calm in difficult situations.
- Detail-oriented.
- Excellent verbal and written communication skills.
- Knowledge of healthcare system operations, such as electronic medical records (EMR).
- Skill in using computer programs and applications, including Microsoft Office.
- Comply with organizational health and safety policies.
- Comply with HIPAA patient confidentiality requirements.
Nice To Haves
- Previous experience in a busy medical office preferred.
Responsibilities
- Acquire critical demographic, financial, medical, and insurance information from patients in a professional, courteous, caring, and compassionate manner.
- Answer telephones professionally.
- Schedule appointments.
- Take patient messages using electronic medical records.
- Verify and update patient demographic information.
- Register new patients.
- Address patient requests and inquiries.
- Resolve patient concerns.
- Return calls as necessary.
- Update registration and insurance information for existing patients.
- Perform other position-related duties as assigned.
- Adhere to ethical standards and applicable laws, regulations, and Solaris Health and affiliated practice policies and procedures.
- Maintain confidentiality of patients’ protected health information in compliance with HIPAA.
- Immediately report suspected concerns or violations to a supervisor and/or the Compliance Department.
- Complete annual compliance training in a timely manner.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
