Call Center Representative

Fletcher Jones Imports • Las Vegas, NV

3d

About The Position

Fletcher Jones Imports is seeking a motivated, customer-focused Client Care Representative to work in a fast-paced call center environment. The representative engages prospective and existing customers, responds to inquiries, generates interest in vehicles, and schedules appointments for the Sales team. Strong communication, persistence, and a commitment to an exceptional customer experience contribute to dealership sales.

Requirements

• Previous experience in a call center, business development, customer service, or sales environment is preferred.
• Strong verbal and written communication skills, with a friendly, professional, and persuasive approach.
• Confidence making outbound calls, engaging prospective customers, and overcoming objections.
• A proactive, persistent, and results-oriented mindset, with the ability to meet performance goals.
• Strong organizational and time management skills, including the ability to manage multiple customer interactions and follow-up activities.
• Comfort using computers, CRM systems, and multiple communication platforms.
• Ability to work effectively in a fast-paced, team-oriented call center environment.
• Dependability, professionalism, and a genuine commitment to delivering an exceptional customer experience.

Responsibilities

• Engage with prospective and existing customers through inbound and outbound calls, emails, text messages, and online inquiries.
• Generate sales opportunities by following up with internet leads, previous inquiries, and prospective customers.
• Schedule and confirm sales appointments, encouraging customers to visit the dealership.
• Maintain consistent customer follow-up to build relationships, sustain interest, and maximize appointment opportunities.
• Document customer interactions, lead status, appointments, and follow-up activities accurately in the dealership’s Customer Relationship Management (CRM) system.
• Coordinate with the Sales team to ensure a smooth transition from initial customer contact to a dealership visit.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• 401(k)
• 401(k) matching
• Flexible spending account
• Professional development assistance
• Life insurance
• Employee assistance plan
• Disability insurance

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed