Call Center Representative
About The Position
Riggs Community Health Center is seeking a service-driven Call Center Representative to help community members access affordable health care. The role supports callers and visitors in a professional, courteous manner, provides information about Riggs programs, and assists with appointment scheduling. Bilingual candidates are strongly preferred. The position follows a predictable 40-hour work week, Monday through Friday, 8:00 a.m. to 5:00 p.m., with no nights, overtime, or weekends. Riggs describes its work environment as professional and team-oriented and emphasizes balance and a schedule that can accommodate family life.
Requirements
- Service-driven approach to helping community members.
- Bilingual ability is strongly preferred.
Nice To Haves
- Bilingual ability.
Responsibilities
- Answer incoming calls accurately and forward callers to the appropriate extension.
- Provide directions and information to callers.
- Place telephone calls as requested.
- Greet the public, staff, and others professionally and courteously.
- Schedule, reschedule, and alter appointment times as needed.
- Voice-page staff and make announcements via the internal paging system.
- Maintain general knowledge of Riggs Community Health Center programs and share information with callers.
Benefits
- Affordable medical, dental, and vision coverage.
- Up to $700 in employer HSA contributions.
- Short- and long-term disability insurance.
- Life insurance.
- 401(k).
- Eight paid holidays.
- Three weeks of paid time off.
- Education reimbursements.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
