Call Center Representative
About The Position
Signius is hiring a full-time, in-office Call Center Representative in Mobile, Alabama. The role provides call-handling and customer support services to clients including medical practices, property managers, and professional agencies. Representatives assist callers in a fast-paced, high-volume environment and enter and route caller information using company software. No prior experience is required; fully paid training begins on the first day. The schedule is 40 hours per week in 10-hour shifts and requires working one weekend day each week and assigned holidays. Base pay is $17 per hour, with the opportunity to earn $20 per hour through flawless attendance and punctuality, timely returns from breaks, and adherence to scheduled shift hours.
Requirements
- Friendly, polished, and articulate phone presentation.
- Excellent verbal and written English communication, including proper grammar and spelling.
- Basic computer literacy in a Windows environment.
- Minimum typing speed of 35 WPM.
- Strong work ethic, reliable attendance, and commitment to quality service.
- Availability to work one weekend day per week and assigned holidays.
Responsibilities
- Provide warm, professional, and empathetic assistance to callers in a high-volume environment.
- Gather and verify caller information, then route it accurately to the appropriate clients.
- Enter caller details into software quickly and with strong attention to detail.
- Meet performance goals for schedule adherence, average handling times, and quality assurance standards.
Benefits
- Employee Stock Ownership Plan (ESOP).
- Comprehensive medical, dental, and vision coverage.
- 401(k) with company matching.
- Life insurance.
- Paid time off (PTO).
- Fully paid training starting on day one.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
