Call Center Representative

Monogram Health • Tempe, AZ

3d • Onsite

About The Position

The Onsite Call Center Representative is often the first Monogram Health representative a patient speaks with. The role involves contacting prospective patients to explain existing healthcare-plan benefits and encourage and facilitate enrollment in Monogram Health’s program, as well as receiving calls from patients and providers. Representatives also contact existing patients to schedule annual exams or re-engage them after missed or needed visits. The position is onsite, with the Patient Care Center staffed seven days a week during its stated operating hours. The anticipated start date is January 2027. Staff are expected to demonstrate adaptability, empowerment, collaboration, ownership, compassion, and integrity.

Requirements

• High school diploma or GED.
• Must be at least 18 years old.
• English-language proficiency.
• Ability to learn and retain information in a fast-paced environment.
• Ability to balance competing priorities while meeting or exceeding deadlines.
• Ability to overcome objections.
• Dependability, a strong work ethic, and attention to detail and accuracy.
• Ability to thrive in a fast-paced startup environment, embrace change, and maintain a can-do attitude.
• Demonstrated verbal, listening, and written communication skills.

Nice To Haves

• Bilingual Spanish/English.
• Experience in sales, telemarketing, the healthcare industry, or high-volume outbound appointment setting.
• Knowledge of medical terminology.
• Previous home health and care management experience.

Responsibilities

• Make a high volume of outbound calls to prospective patients, including hot or cold leads, and receive inbound calls from patients and providers.
• Explain and communicate the value of Monogram Health in a way that reflects patients’ needs and supports enrollment.
• Contact existing patients to schedule annual exams or re-engage them following missed or needed visits; reinforce the value of services and address objections.
• Follow procedures, workflows, and scripts to confirm HIPAA and health-plan eligibility and provide accurate information about Monogram Health services.
• Protect patient health information by following HIPAA regulations.
• Enter call-related information and notes into Salesforce as required.
• Build rapport and trust with patients and handle calls with a positive attitude.
• Use software, electronic health record platforms, and multiple screens to support call-center work.
• Support Monogram Health with other tasks required to deliver personalized care and perform other job-related duties as assigned.

Benefits

• Comprehensive medical, dental, vision, and life insurance.
• Flexible paid leave and vacation policy.
• 401(k) plan with matching contributions.
• Opportunity to work in a dynamic, fast-paced, innovative value-based provider organization transforming kidney care.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED