Patient Services Representative - Northwest Primary Care - Cortaro

Community Health Systems Professional Services Corporation • Tucson, AZ

5d • Onsite

About The Position

The Patient Services Representative Clinics provides front-desk and administrative support to ensure smooth clinic operations and a positive patient experience. The role works with patients, providers, and clinic staff and is responsible for registration, insurance verification, appointment scheduling, time-of-service collections, daily reconciliation, and compliance with organizational policies and HIPAA standards. The position is based at the Northwest Primary Care clinic at 7890 N. Cortaro Rd, Tucson, Arizona. The clinic's stated hours of operation are Monday, Tuesday, and Thursday, 7–5.

Requirements

• 0–1 years of experience in a clinic, medical office, or similar healthcare setting required.
• Proficiency in EMR systems and Microsoft Office Suite.
• Strong knowledge of medical terminology and insurance processes, including verification and eligibility.
• Excellent communication and interpersonal skills for effective patient and team interactions.
• Ability to manage multiple tasks, prioritize workload, and maintain attention to detail.
• Familiarity with HIPAA regulations and ability to maintain patient confidentiality.
• Basic cash-handling and reconciliation skills.
• Problem-solving abilities to address and resolve patient or operational issues.
• Applicants must be authorized to work in the U.S. for an employer; the position is not eligible for immigration sponsorship now or in the future.

Nice To Haves

• Associate degree in Healthcare Administration, Business, or a related field preferred.
• Experience in patient services, billing, or front-desk operations preferred.

Responsibilities

• Register new and returning patients in the clinic EMR, ensuring information is accurate and complete.
• Check patients in and out, and collect and post time-of-service payments, including copays, deductibles, and outstanding balances.
• Verify and update patient demographics and insurance eligibility, and scan insurance cards at every visit.
• Ensure patients sign and complete required consents, PHI forms, and other treatment-related paperwork.
• Schedule, confirm, and manage appointments, documenting reasons for cancellations or rescheduling in the EMR.
• Assist with charge entry at checkout and complete daily charges promptly after provider coding and encounter closure.
• Respond professionally and promptly to patient inquiries, phone calls, and messages in accordance with clinic communication guidelines.
• Monitor waiting room areas, support patient satisfaction and timely service, and address concerns as needed.
• Conduct daily walk-throughs of patient lobbies to check cleanliness and report maintenance or safety concerns to clinic management.
• Provide general administrative support to clinic staff and providers as needed.
• Perform other duties as assigned.
• Maintain regular and reliable attendance.
• Comply with all policies and standards.

Benefits

• Medical, dental, vision, and life insurance coverage.
• Generous PTO and extended illness benefits.
• 401(k) with company match.
• Career development, learning opportunities, and advancement pathways.
• Licensure and certification reimbursement for eligible roles.
• Student loan assistance for eligible roles.
• Employee rewards and recognition programs.
• Voluntary benefits, including pet insurance, identity protection, and legal insurance.
• Competitive pay.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed