Patient Services Representative II, Primary Care

Sutter Health•San Francisco, CA

2d•$32 - $45•Hybrid

About The Position

Serves as the first point of contact for patients entering an outpatient medical facility and answers calls in the San Francisco local Primary Care Call Center. Greets and checks in patients, verifies information, schedules appointments, updates the Electronic Health Record (EHR), facilitates intake procedures such as completing healthcare and insurance forms, and collects payments for services. Builds patient and provider confidence and cooperation through competent performance and effective communication. Follows organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect privacy and safety and support optimal patient care. May perform specific additional tasks and/or orient other staff to the department. The position is onsite full-time during an initial training period of approximately one to two months. After the 90-day probationary period, the schedule is onsite Monday through Thursday and work from home on Fridays; this arrangement is subject to change. The schedule is Monday through Friday, with varied eight-hour shifts between 8 a.m. and 5 p.m. As-needed weekend work may be required. The role is full-time, with 40 weekly hours, and is non-exempt.

Requirements

High school diploma or equivalent education/experience.
Basic knowledge of insurance policies and procedures, as well as patient billing.
Ability to interpret data and instructions provided in written, oral, diagram, or schedule form.
Written and verbal communication skills for communicating with team members, supervisors, patients, and other hospital personnel.
Well-developed time management and organizational skills, including prioritizing assignments and meeting deadlines within standardized policies and procedures.
General knowledge of computer applications, such as Microsoft Office Suite (Word, Excel, and Outlook).
Ability to work independently and as part of a team, handling multiple tasks in an environment with interruptions.
Ability to identify, evaluate, and resolve standard problems by selecting appropriate solutions from established options.
Ability to ensure the privacy of each patient’s Protected Health Information (PHI).
Ability to build collaborative relationships with peers and other staff members to achieve departmental and corporate objectives.

Nice To Haves

One year of experience typically acquired in a similar environment.

Responsibilities

Answer calls in the San Francisco local Primary Care Call Center.
Greet and check in patients, verify information, and schedule appointments.
Update the Electronic Health Record (EHR).
Facilitate intake, including completion of healthcare and insurance forms.
Collect payments for services.
Communicate effectively with patients, their families or support groups, healthcare providers, team members, supervisors, and other hospital personnel.
Follow organizational and applicable local, state, and federal regulations, codes, policies, and procedures to protect patient privacy and safety.
May perform specific additional tasks and/or orient other staff to the department.