Patient Access Representative - Primary Care

Kingman Regional Medical Center•Kingman, AZ

About The Position

The Patient Access Representative provides clerical support to the Primary Care medical office and helps maintain organization and efficiency. The role supports a seamless patient registration process by verifying benefits, facilitating patient discharges, collecting copays or payments, maintaining accurate account balances, and performing data entry. The representative also provides customer service and follows defined guidelines when preregistering, registering, scheduling, rescheduling, and discharging patients.

Requirements

High school diploma or equivalent.
BLS certification through the American Heart Association or American Red Cross.
DPS Level One Fingerprint Clearance Card.
At least 1 year of experience working in a customer service and/or office setting.
Ability to use business office equipment and a computer.
Ability to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift.

Responsibilities

Provide excellent customer service while completing the patient registration process.
Confirm patient demographic information.
Verify patient benefits.
Schedule and coordinate post-discharge care for patients.
Collect copays or payments and balance accounts.
Perform general data entry.
Preregister, register, schedule, reschedule, and discharge patients according to defined guidelines.

Benefits

Medical, dental, and vision coverage.
Employer-paid HSA for HDHP participants.
Wellness and Employee Assistance Program.
Employer-paid group life insurance.
Short- and long-term disability coverage.
Paid leave accruals and PTO cash-out opportunities.
403b retirement plan with employer contributions.
Employee recognition programs, discounts, and referral bonus program.
Employee identity theft protection.
On-site daycare for employees’ children.
On-site wellness center with fitness classes, personal training, indoor pool, racquetball, and basketball courts.
Tuition reimbursement and scholarships for full-time employees.
Potential eligibility for the Public Service Loan Forgiveness program for employees with qualified student loans.