Patient Access Specialist - Primary Care
About The Position
Inova Primary Leesburg is seeking a dedicated Patient Access Specialist to support patient access operations in primary care. The role follows Inova Health System’s Service Excellence standards and includes admitting and scheduling patients, verifying insurance, and providing financial counseling. This is a full-time, Monday–Friday position with office hours from 8:00 a.m. to 5:00 p.m. The specialist manages patient intake, registration, documentation, scheduling, referrals, and related administrative coordination. The role also supports patient communication and advocacy, financial assistance processes, insurance and contract coordination, and coordination with health information management and utilization review teams. Other duties may be assigned.
Requirements
- High school diploma or GED.
- At least 1 year of patient access experience.
Responsibilities
- Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, validate documents, and index documents.
- Prepare schedules, track records, and efficiently navigate multiple systems.
- Coordinate documentation and follow up on case-related tasks.
- Assess insurance coverage and initiate financial assistance.
- Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
- Resolve moderate patient concerns and track follow-ups with patients.
- Educate patients about kiosks and report kiosk usage trends.
- Coordinate with departments, tailor patient messaging, and support patients.
- Validate insurance and track referral status.
- Schedule specialty visits and coordinate patient preparation.
- Coordinate transportation for patients with special needs.
- Resolve minor chart issues and assist with release of information (ROI).
- Provide documentation to utilization review (UR) teams.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision coverage.
- Team member wellness program.
- Retirement plan matching the first 5% of eligible contributions, starting on the first day.
- Up to $5,250 per year in education assistance.
- Up to $10,000 in student loan assistance.
- Up to 25 mental health coaching or therapy sessions per person per year at no cost for team members, their spouses or partners, and their children.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
