Patient Access Specialist - Primary Care

Inova • Chantilly, VA

1d • Onsite

About The Position

Inova Primary Care Chantilly is seeking a dedicated Patient Access Specialist. This full-time position follows a Monday–Friday schedule during office hours of 7:00 a.m.–5:00 p.m. The specialist adheres to Inova Health System’s “Service Excellence” standards while admitting and scheduling patients, verifying insurance, and providing financial counseling. The role also supports patient communication, documentation, referrals, transportation coordination, and related administrative operations. Other duties may be assigned.

Requirements

• High school diploma or GED.
• At least 1 year of patient access experience.

Responsibilities

• Manage complex patient intake, registration, and documentation cases; resolve errors, confirm authorizations, validate documents, and index them.
• Prepare schedules, track records, and navigate multiple systems.
• Coordinate documentation and follow up on case-related tasks.
• Assess insurance coverage and initiate financial assistance.
• Apply payer-specific rules, resolve insurance issues, and identify contract limitations.
• Resolve moderate patient concerns and track follow-ups.
• Educate patients about kiosks and report usage trends.
• Coordinate with departments, tailor communications, and support patients.
• Validate insurance and track referral status.
• Schedule specialty visits and coordinate patient preparation.
• Coordinate transportation for patients with special needs.
• Resolve minor chart issues and assist with release of information (ROI).
• Provide documentation to utilization review (UR) teams.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Team member wellness program.
• Retirement plan with Inova matching the first 5% of eligible contributions, starting on the first day.
• Education assistance of up to $5,250 per year.
• Student loan assistance of up to $10,000.
• Up to 25 mental health coaching or therapy sessions per person, per year, at no cost, for team members and their spouses or partners and children.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED