Patient Access Representative - Primary Care

Kingman Healthcare•Kingman, AZ

About The Position

The Patient Access Representative provides clerical support to the Primary Care team and helps maintain the organization and efficiency of the medical office. The role supports a seamless patient registration process by verifying benefits, confirming demographic information, scheduling and coordinating post-discharge care, collecting copays or other payments, balancing accounts, facilitating discharges, and completing data entry. The representative preregisters, registers, schedules, reschedules, and discharges patients according to defined guidelines. This is a full-time day-shift position with either a 4x10 or 5x8 schedule. The role requires the ability to use business office equipment and a computer, and to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift. Expected duties involve possible, but not routine, exposure to bloodborne pathogens. Kingman Regional Medical Center is a 235-bed, multi-campus healthcare system and the largest healthcare provider and only remaining not-for-profit hospital in Mohave County, Arizona. It has more than 1,900 employees, 270 physicians and allied health professionals, and 150 volunteers. KRMC is recognized for rural healthcare innovation and as a teaching hospital, and provides a continuum of specialized medical services. The employer does not provide visa sponsorship for this role.

Requirements

High school diploma or equivalent.
BLS certification through the American Heart Association or American Red Cross.
DPS Level One Fingerprint Clearance Card.
At least 1 year of experience working in a customer service and/or office setting.
Ability to reach above and below shoulder level, lift, bend, kneel, squat, stand, walk, and sit for the full scheduled shift.
Ability to use business office equipment and a computer.

Responsibilities

Provide excellent customer service while completing the patient registration process.
Confirm patient demographic information and verify benefits.
Schedule and coordinate post-discharge care for patients.
Collect copays or other payments and balance accounts.
Perform general data entry.
Preregister, register, schedule, reschedule, and discharge patients according to defined guidelines.

Benefits

Medical, dental, and vision coverage.
Employer-paid HSA for HDHP participants.
Wellness and Employee Assistance Program.
Employer-paid group life insurance.
Short- and long-term disability coverage.
Paid leave accruals and PTO cash-out opportunities.
403(b) retirement plan with employer contributions.
Employee recognition programs, employee discounts, and employee referral bonus program.
Employee identity theft protection.
On-site daycare for employees’ children of all ages.
On-site wellness center with fitness classes, personal training, indoor pool, racquetball, and basketball courts.
Tuition reimbursement and scholarships for full-time employees.
Eligible employees with qualifying student loans may be eligible for Public Service Loan Forgiveness.
Competitive salary and growth opportunities.